Why are my smartwatch steps not syncing?
If your smartwatch steps are not syncing with the Walk15 app, try the following troubleshooting steps:
1️⃣ Check permissions – Make sure that Walk15 has permission to access your step data in your phone's settings.
2️⃣ Reconnect your step provider – Go to Profile → Settings → General settings → Step provider and disconnect, then reconnect your smartwatch.
3️⃣ Ensure Bluetooth is enabled – If your smartwatch syncs via Bluetooth, check that Bluetooth is turned on and working properly.
4️⃣ Update your apps – Ensure that both Walk15 and your smartwatch app are updated to the latest version.
5️⃣ Restart your devices – Sometimes, simply restarting your phone and smartwatch can fix syncing issues.
🔗 Supported smartwatches and fitness trackers
Walk15 is compatible with the following smartwatch brands:
✅ Samsung, Huawei, Coros, Garmin, Polar, Apple, Fitbit, Suunto, Withings.
For details on how to connect your smartwatch, visit:
🔗 Walk15 Support Page
Smartwatches or fitness trackers such as Xiaomi Mi Band do not have a direct connection with Walk15. If you would like to check whether your device can be connected, or if you are experiencing issues with a supported smartwatch, please contact support@walk15.app for assistance.