Kuidas saame aidata?Leidke lahendusi levinud probleemidele või võtke ühendust meie tugitiimiga

Connect devices or apps to track steps

Walk15 Steps Provider

Google Fit

Samsung Health

Apple Health

Garmin

Fitbit

Polar

Suunto

Withings

Oura

General settings

How do I update or change my personal information in the app?

How do I delete my account data?

Where can I find my diplomas in the Walk15 app?

Troubleshoot

Why are not all of my steps showing in the challenge?

Why can't I see my steps in the challenge progress?

I see difference in daily steps count in another app. Why is that?

Why are my smartwatch steps not syncing?

Why do my step counts differ between the challenge and my profile?

What should I do if my steps disappear or I can't see my previous steps and challenges?

Challenges

How do I join a challenge?

Can I join multiple challenges?

How do I leave a challenge?

How do I change my team?

Step wallet

Will my challenge step count decrease if I use steps in the Step Wallet?

How can I motivate challenge participants to stay engaged?

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Tugi

+370 699 79877support@walk15.app