How can we help?Find solutions to common issues or contact our support team
Connect devices or apps to track steps
Walk15 Steps Provider
Google Fit
Samsung Health
Apple Health
Garmin
Fitbit
Polar
Suunto
Withings
Oura
Huawei Health
WHOOP
Other devices
Troubleshoot
Why are not all of my steps showing in the challenge?
Why can't I see my steps in the challenge?
I see difference in daily steps count in another app. Why is that?
Why are my smartwatch steps not syncing?
Why do my step counts differ between the challenge and my profile?
What should I do if my steps disappear or I can't see my previous steps and challenges?
General settings
How do I update or change my personal information in the app?
How do I delete my account?
Where can I find my diplomas in the Walk15 app?
How are kilometres tracked in bike challenges?
Challenges
Tracks
Step walletCan't find what you're looking for?
Or contact our support team
Support
+44 7462 388286[email protected]Or contact our support team
Support
+44 7462 388286[email protected]